Frequently Asked Questions (FAQ) | Waves Wellness

Shipping

Where do you ship?

Currently, we only ship to:

United States

United Kingdom

Canada

We may expand shipping regions in the future!

When will my order ship?

Processing Time:
1-5 business days

Estimated Delivery Times:
Average delivery time is 7–14 business days after processing

For the most accurate estimate for your order, please refer to the details shown at checkout. Delivery times vary slightly based on your location.

For full details, please visit our shipping policy for more info.

How much does shipping cost?

Shipping costs vary depending on the product and your location. Some items include free standard shipping to select regions. You’ll always see the exact shipping details on each product page.

How can I track my order?

Once your order ships, you’ll receive an email with tracking details. You’ll also get regular updates as your order makes its way to you.

You can track your orders journey directly on our Track Your Order page at any time for real-time updates.

See our full shipping policy.

What if I haven't received my order?

If your order hasn't arrived within the estimated delivery time, please contact us. You can:

  • Email Us
  • Submit a Contact form
  • Use the chat button directly on our site
  • Message/text +1 (304)-301-9438 with your order number.


Feel free to reach out however’s easiest for you — we aim to respond as quick as possible (typically respond within 24–48 hours.)

Returns

How do I request a return or exchange?

To start a return, you can submit a request directly in your account and follow the instructions, or email us at hello.waveswellness@gmail.com. 

We aim to respond as quickly as possible, typically within 24–48 hours.

When contacting us, please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return
  • Any relevant photos or videos 

Take a look at our Request A Return page for more.

Who covers return shipping costs?

We cover return shipping for returns within 30 days.

Learn more in Our Return Policy

What is your return policy?

Your satisfaction is our top priority. If you’re not completely happy with your purchase, you can return your item within the timeframe specified for that product. Most items have a 30-day return window, while some products have 60 days. Please check the product page for the exact return period.

Take a look at our full return and refund policy for more.

Payment

What payment methods do you accept?

We accept all major payment methods, including Visa, MasterCard, American Express, Discover, Diners Club, Interac, Apple Pay, Google Pay, PayPal, and Shop Pay.

Is my payment information secure?

Your payment is always secure. We never store or see your credit card information. We use trusted providers like Shopify Payments, PayPal, and Stripe to protect your information at every step.

About

What is Waves Wellness?

Waves Wellness is a holistic wellness brand who's mission is to make wellness effortless and effective each time so it becomes your daily routine.

Your habits shape your life. So we create tools that are easy and enjoyable enough to become part of your daily rituals — because that’s where real transformation begins.

Whether you're here to ask about orders, shipping, or how to get started, you’re already taking a step towards a healthier you.

For more info about our mission take a look at our About Us page

How can I contact you?

For any inquiries, email us here or submit a contact form directly on our Contact Us page.

You can also message us +1 (304)-301-9438 or chat directly on our site — choose whichever way works best for you!

We’re here and happy to help. Don’t hesitate to ask questions, share concerns, or offer feedback — we love hearing from you!